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Client Expectations

     Stanley Marcus of Neiman Marcus, fame exceeded expectations in his long career as a first-class merchant of high-end clothing and accessories. His famous quote is worth repeating and, more importantly, carefully followed. “Success is measured by mistakes well handled.” So True!      Often when getting off to a bad start with a new customer, you are provided with an opportunity to not only make things “right” but to make a lasting impression. We have found that bad news travels faster than good news. Knowing that well from experience, we want to be certain that we have done everything we can think of Read more

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